Article
| Jun 1, 2023
Consumers’ adoption of AI banking chatbots varies by country. Though the US and UK promote their tech-friendly banking environments, the geographically concentrated, Big-Six-focused Canadian market has taken the lead in embracing this much-hyped tech.
Report
| Jan 16, 2024
Acquirers, networks, and issuers each play distinct roles in the payments purchasing chain. But those roles are shifting as providers adapt to the rise of software and value-added services, increased payment method choice, and cloud-based innovation.
Report
| Feb 23, 2024
This tactic reflects customers’ desire for stability and safety in the rocky year following last March’s US bank collapses.
Article
| Mar 25, 2024
Banks can demonstrate their understanding of Gen Z trends by inserting themselves into this popular savings process.
Article
| Mar 1, 2024
Twenty-six percent of digital banking users in the UK currently use personal financial management features from their primary bank or a third-party provider—and our forecast shows that figure is rising. Neobanks can maximize the influx of new users by keeping them engaged with their app. The Winner. Revolut scored a hollow victory, offering just two of seven features.
Report
| Nov 16, 2022
They’re so serious about seeking out seamless digital banking experiences that they want to test-drive applications before committing. Key takeaways: To compete for Gen Z’s business, FIs will need to refine their strategies and brands. If FIs want to tap into this market, they need to evaluate whether maintaining less-than-eco-friendly partnerships outweighs the benefits of Gen Z customers.
Article
| Nov 16, 2023
Credit card digital account openings are normalizing after pandemic-driven fluctuations. Recessionary factors and Gen Z’s shifting behaviors are slowing growth, but it will stay positive as issuers tap digital innovations—like open banking and alternative credit models—to convert more consumers into cardholders.
Article
| Aug 21, 2023
Card programs can be tailored to users’ needs—for example, linking debit cards to digital banking services or embedding payments into accounts payable automation software. Mobile payment services are already embracing modern card issuing solutions.
Report
| May 22, 2023
Gen Alpha is on track to become the largest generation. Banks must start building relationships with children today to convert them into customers as they grow up.
Report
| Apr 16, 2024
Demand for digital account opening will decrease in 2022 due to economic volatility. Growth will be slow in 2023 and stagnate by 2024.
Report
| Nov 4, 2022
During that time, digital banking has grown massively, and reaching users via digital ad channels has become more effective. The number of digital-only bank account holders will reach 6.0 million in 2023 and will grow to 7.8 million by 2027, according to Insider Intelligence’s digital-only bank account holders forecast. Mobile banking app usage is heavy.
Report
| Aug 18, 2023
Digital account opening volume will tank in 2022 due to economic volatility. But slow growth will resume in 2023, fueling fierce competition.
Report
| Oct 21, 2022
Payment providers are tapping genAI to personalize marketing offers and virtual assistants while streamlining customer checkout. These tools could help providers monetize transaction data and help merchants drive sales.
Report
| Mar 22, 2024
Adult Gen Z digital banking users are more likely to trust Apple to provide them with financial services than their own primary bank or credit union, per our June 2022 US Banking Digital Trust Benchmark survey. Apple is aligning its offerings with Gen Z. BNPL is still growing rapidly among Gen Zers, and almost half will use the payment method in 2023, per our forecast.
Report
| Jun 7, 2023
Chart
| Aug 1, 2022
Source: Insider Intelligence
Growth in digital account openings for credit cards is slowing, thanks to tightening standards and changing generational behaviors. But issuers are utilizing new tools to keep it afloat.
Report
| Aug 4, 2023
The number of Gen Z digital banking users will more than double between 2020 and 2026, per our forecast, as the demographic travels the path to financial independence. Many will favor digital-only accounts: We expect Gen Z digital-only bank account holders to almost triple between 2020 and 2023—and their total will more than double to 10.0 million between now and 2026.
Report
| May 22, 2023
Chart
| Sep 1, 2022
Source: Insider Intelligence
Chart
| Aug 15, 2022
Source: Insider Intelligence
Chart
| Dec 7, 2021
Source: Mintel; Citizens Bank; Comperemedia
Chart
| Dec 7, 2021
Source: Mintel; Citizens Bank; Comperemedia
Chart
| Aug 1, 2022
Source: Insider Intelligence
Chart
| Aug 1, 2022
Source: Insider Intelligence
Chart
| Jan 5, 2022
Source: JPMorgan Chase & Co. DNU