Amazon is set to release a new generative AI model, code-named Olympus, in an effort to enhance its ecommerce storefront and Alexa voice assistant. Amazon is also testing an AI chatbot feature to enhance its search functionality, aiming to offer personalized product recommendations and comparisons to users.
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| Dec 6, 2023
Article
| Apr 8, 2024
Given the centrality of genAI not only in product search but also in voice assistant Alexa, Amazon will undoubtedly tap its AI technology to revamp search more completely. And the company is reportedly rushing to catch up. Expect to see more news from them in H2. The tumult could leave openings for new players.
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| Jul 20, 2023
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| Jul 31, 2023
Source: Gartner
So, something like Siri, whether it's branded as Siri, or something else for Apple, will provide the dominant search experience on iPhones and Apple devices, inside of the kind of diffuse ecosystem that Microsoft is building. Copilot is going to be this thing that shows everybody around and ferrets out information for them.
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| Mar 1, 2024
I mean, how often do people just ask their smart speakers, "Alexa, please tell me so-and-so," and then they get an answer, right? That is some piece of search that was nothing, really, a decade ago. And I think that the same thing happens, really, from a social discovery standpoint, particularly for certain categories, they over-index.
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| Mar 11, 2024
This partly has to do with the more-specialized use cases of devices such as smart speakers, VR headsets, and connected car systems—although this may change in the future. Some digital time spent is offline and not included in our forecast. We measure time spent connected to the internet, not time spent using devices passively or offline.
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| Jun 12, 2023
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| Dec 8, 2021
Source: eMarketer; Bizrate Insights
Tiffani, what, as consumers, can we expect to see from banks in some of these generative AI virtual assistants? As a banking customer, how would I expect to use one of these in the next year or two? Tiffani Montez:.
Audio
| Jan 23, 2024
We look at 2021’s biggest tech flexes that changed the landscape of business or left us scratching our heads. The year saw Facebook meta-morph into a VR-focused platform, Clubhouse rise and fall, Amazon convert 60 million smart speakers into a giant Wi-Fi network, and more.
Article
| Dec 28, 2021
Cathy Hackl, founder and co-CEO of consultancy Spatial Dynamics, pointed out that for Gen Alpha, “what happens in virtual worlds is very real to them,” as they are growing up immersed in gaming environments and with conversational AI tools like Amazon’s Alexa. Cole of ShopARI noted that Gen Alpha is already taking to new tools to express their creativity.
Report
| Mar 26, 2024
Voice assistance, such as Alexa-enabled kiosks in Amazon Fresh stores, offers an easy-to-use interface with the same goal, and without requiring shoppers to chase down a store associate. Fifty-one percent of retailers viewed wayfinding as a “high-value” technology, and 55% said the same for self-service in-aisle assistance, per the RSR study.
Report
| Aug 10, 2023
The first wave of Gen Zers hit their teens during the rise of smartphones, wearables, virtual assistants, and various other disruptive technologies that have transformed the world in the last decade. As a result, they are steeped in digital experiences and welcome new ways of incorporating technology into their lives. They’ve embraced the blur between technology and media.
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| Sep 21, 2023
On today's podcast episode, we discuss what artificial general intelligence (AGI) is capable of, why everyone is rushing to create it, and how close we are to reaching it. "In Other News," we talk about 'Ready Player One' becoming a metaverse experience and how we will start controlling our smart homes. Tune in to the discussion with our analysts Jacob Bourne and Gadjo Sevilla.
Audio
| Feb 5, 2024
Leading financial institutions have discovered new ways to harness the power of AI to supercharge their operations and customer service.
Article
| Jan 5, 2024
Prime Day also bolsters Amazon’s media assets like Prime Video, Twitch, Amazon Music, and Alexa. Amazon uses Prime Day promotions to drive adoption and engagement with its media products, which in turn function as vehicles for Amazon Ads across various touchpoints. To view the full forecast for Amazon Echo users, click here, and to view the full forecast for Amazon Fire TV users, click here.
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| Jun 20, 2023
I was going to say I think it's, yeah, around a quarter of folks have a smart speaker. Yeah. Suzy Davidkhanian:. But that's not really high, right? If you think about it. That's not a really-. Marcus Johnson:. Well, that's have a smart speaker at home. In terms of people who use Google Assistant, it's about 80 odd million people who lose-. Suzy Davidkhanian:. On your phone. Marcus Johnson:.
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| Nov 21, 2023
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| Mar 2, 2023
Source: Edison Research
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| Jun 16, 2022
Source: Edison Research; National Public Radio (NPR)
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| Apr 7, 2022
Source: Voicebot
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| Oct 27, 2022
Source: Bizrate Insights; Insider Intelligence
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| Aug 24, 2022
Source: Bizrate Insights; Insider Intelligence
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| Jun 22, 2022
Source: Bizrate Insights; Insider Intelligence
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| Apr 18, 2022
Source: Bizrate Insights; Insider Intelligence
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| Feb 7, 2022
Source: Bizrate Insights; Insider Intelligence