Dramatic shifts are in the works for 2024, as BaaS, social media players, genAI, and new digital wallets reshape the banking landscape. Our top trends explore what’s in store.
Report
| Dec 12, 2023
We look at how some major fintechs’ marketing strategies helped put them on the map.
Article
| Feb 26, 2024
Over half (57%) of US banking executives are using generative AI to help employees be more productive, according to an October 2023 Google Cloud survey conducted by The Harris Poll.
Article
| Feb 23, 2024
If approved by regulators—and that’s a big “if”—this merger could change what large lenders consider possible
Article
| Feb 21, 2024
On this podcast episode, we explore the deployment of AI in payments in 2024. First, we discuss the most impactful use cases for AI in payments, such as fraud detection and prevention, false declines and purchase conversion, B2B payments, enhanced customer service, and digital wallets. In our "For Argument’s Sake" segment, we rank these use cases in order of impact and debate our decisions. Join the conversation with host Rob Rubin, our analyst David Morris, and Angela Murphy, PhD, client partner at Persistent Systems.
Audio
| Feb 20, 2024
On today’s episode of The Banking & Payments Show podcast, we discuss the most important banking trends that we expect to see in 2024. We examine the big headlines from our Banking Trends to Watch in 2024 report, such as risky banking as a service partnerships, the social media players pushing the boundaries of banking, the disruption caused by AI and new developments with digital wallets. In a new segment called "Place Your Bets," using a total of 10 points, we allocate points to different trends to predict their likelihood of coming true. Listen to the conversation with guest host Marcus Johnson and our analysts Tiffani Montez and David Morris.
Audio
| Jan 23, 2024
To retain customers’ good faith, incumbents should prioritize adding the features that would make users feel the most secure when using digital banking—see our main study for a breakdown of these features. Privacy. Incumbents are facing a rising neobank threat in the crucial Privacy category.
Report
| Sep 20, 2022
Leading cash-back credit cards need to drive acquisition in an increasingly competitive segment of the card market. Our exclusive consumer survey data reveals which emerging features issuers should invest in to win over customers.
Report
| Nov 3, 2023
On the podcast we discuss what to expect as banks deploy more AI in 2024. We chat about several use cases for AI, like customer service and chatbots, personalized banking services, fraud detection and prevention, credit scoring and risk assessment, as well as personalized marketing. In “Place Your Bets,” we distribute 10 points to four predictions in order to rank the relative likeliness that each one will come true. We rank the following to see which is most likely to happen in 2024: news stories about overzealous chatbots stops banks from rolling them out, regulators squash attempts to use AI for investment advice, the deployment of AI enables banks to initiate massive layoffs, and small banks and credit unions are able to win more customers because of their deployment of AI for customer service. Listen to the conversation with host Rob Rubin and our analysts Jacob Bourne and Gadjo Sevilla.
Audio
| Feb 6, 2024
Going digital isn’t the only answer: While digital banking has welcomed many disabled customers into the everyday banking experience, it isn’t the end-all, be-all in banking accessibility. Digitization of banking has led to depersonalization—impacting the level of empathy and understanding disabled customers face.
Article
| Oct 9, 2023
We fielded this survey of 1,961 US digital banking users between May and June 2022 to determine the importance of each factor in promoting a feeling of trust when using digital banking. Respondents rated their FIs within each category, generating each FI’s overall score.
Report
| Aug 26, 2022
Article
| Feb 5, 2024
In the second of five reports in our “Payments Ecosystem 2024” collection, we look at what’s influencing how consumers are paying today—and what payment providers can do to capture a larger piece of the retail spending pie.
Report
| Mar 25, 2024
Vanquis’ latest acquisition will help UK consumers with cost-of-living crisis: Money-saving app Snoop shows the potential of the nexus of AI and open banking.
Article
| Aug 2, 2023
UK mobile P2P payments usage growth has a case of the doldrums—but bank and digital wallet providers can explore several options to give it a boost.
Report
| Sep 20, 2023
These self-aware young customers know that their mental health drives their financial behavior. They need help making better saving and spending decisions.
Article
| Jan 19, 2024
Profits dropped when big banks got the bill for last year’s banking crisis—along with some other expenses.
Article
| Jan 17, 2024
Now clients can invest in crypto through traditional financial institutions—and neither will have to directly hold digital currency.
Article
| Jan 12, 2024
GenAI could generate between $200 billion and $340 billion (9% to 15% of banks’ operating profits) in value annually through greater productivity, per a 2023 McKinsey & Company report. But its potentially disruptive force won’t take hold in 2024.
Article
| Jan 10, 2024
On the first podcast episode of the new year, we discuss what buy now, pay later's (BNPL’s) prospects will look like in 2024.
• In our “Story by Numbers” segment, we focus on the outlook for BNPL by looking at growth by generation.
• In “Headlines,” we examine data from Adobe Analytics that states BNPL purchases were up 43% on Cyber Monday compared with the previous year, and how the rise of BNPL use over the holidays has increased consumers' debt burden.
• In “For Argument’s Sake,” we debate whether BNPL promotes good or bad behavior.
Listen to the podcast with host Rob Rubin and our analysts Grace Broadbent and David Morris.
Audio
| Jan 9, 2024
A looming recession and economic turmoil will hinder neobanks’ ability to get in the black. They’ll have to fight to create profitable and sustainable growth—and put investors’ and customers’ minds at ease.
Report
| Jul 26, 2022
The crypto-wary regulator is expected to pave the way for easier investment in Bitcoin over the next week.
Article
| Jan 8, 2024
Customers want more transparency in banks’ lending decision-making processes and more control over the data that factors into them.
Article
| Dec 1, 2023
Get the correct answers to our Big Question quiz in the Banking & Paymentsvnewsletter from Insider Intelligence.
Article
| Apr 15, 2024
Understanding each group’s unique needs can help banks set up their marketing strategies.
Article
| Jan 3, 2024