Chart
| Jan 23, 2024
Source: Insider Intelligence | eMarketer
42.4% of US Gen Z banking consumers would consider their proximity to ATMs as a factor before choosing a new bank, while 28.8% would consider their distance to a branch, according to our survey. By contrast, 39.6% would consider the bank’s reputation.
Article
| Dec 20, 2023
Though US regulators tried their best to keep up, they still must address some major gaps in 2024.
Article
| Dec 20, 2023
And their desire for more guidance from financial professionals opens up opportunities for strengthening relationships.
Article
| Dec 18, 2023
Get the correct answers to our Big Question quiz in the Banking & Paymentsvnewsletter from Insider Intelligence.
Article
| Mar 11, 2024
Disparities in which groups receive these deals led the Consumer Financial Protection Bureau (CFPB) to ask questions about fair lending practices.
Article
| Dec 15, 2023
JPMorgan, Bank of America, and Nationwide have committed to maintaining or expanding their in-person presence even as competitors close brick-and-mortar outposts.
Article
| Dec 13, 2023
The card network launched an account owner verification tool in Europe and partnered with Algoan to boost financial inclusion
Article
| Jun 7, 2023
Chart
| Apr 1, 2023
Source: EMARKETER
On today’s podcast episode, we talk about our latest report that looks at new features being offered by the top cash-back credit cards and how much consumers value them.
• In our “Headlines” segment, we break down a recent CNBC article about some of the limited-time merchant rewards the major credit cards are offering.
• In “Story by Numbers,” we discuss the Insider Intelligence emerging features benchmark that identified 49 novel qualities and carefully reviewed the feature sets of 10 popular no-fee cash-back credit cards. We also talk about free security features that customers value the most.
• In “For Argument’s Sake,” our host Rob Rubin has a difficult time staying true to his position (Credit card features are so tempting!) as he debates why consumers feel certain credit card features are valuable and that they would forgo most of them for more rewards.
Listen to the podcast with Rob Rubin and our analyst David Morris.
Audio
| Dec 12, 2023
Macroeconomic and geopolitical concerns are forcing Canadian financial institutions to address issues surrounding consumer financial health, US acquisitions, and a potential fintech flameout. In the long term, open banking, digital transformation, and omnichannel personalization will pose unique challenges.
Report
| Jul 19, 2022
After facing regulatory scrutiny for some major missteps, it plans to focus on other areas of business—and that’s one less lender in the shrinking student loan market.
Article
| Dec 8, 2023
When US digital banking users were asked what feature categories were insufficient for their needs in our Q1 2021 Banking Digital Trust survey, the top-cited category was reaching live help. Eliminating access to live help and branches will diminish customer satisfaction.
Report
| Jul 1, 2022
For current members, the credit union uses internal venues like email and digital banking. For nonmembers, it uses digital display and social media for prospects within a five-mile radius. Social media activities: Facebook best matches its demographic. This year, it set a goal of hitting 20,000 followers. Next year, it plans to expand its efforts to TikTok and Instagram.
Article
| Sep 20, 2023
Competition from fintechs and consumer brands is compelling leading banks and technology providers to revise their strategies. These fintechs and brands are scaling and evolving rapidly on top of banking as a service (BaaS) and open banking infrastructure. We’ve spoken with executives at financial institutions, fintechs, and vendors about how to thrive in an ecosystem that’s reshaping financial services.
Report
| Mar 10, 2022
This benchmark evaluates four US neobanks across seven categories and weights their scores according to the results from a survey of US mobile banking users. It highlights the most in-demand mobile banking features that an incumbent, fintech, or neobank can offer to attract, retain, or monetize users.
Report
| Nov 30, 2021
This time, it’s the former CEO of the world’s largest bitcoin and altcoin crypto exchange.
Article
| Nov 29, 2023
The neobank launched the Ultra card, which offers travel, lifestyle, and investment perks. But stiff competition will pose a challenge.
Article
| Jun 20, 2023
This Banking & Payments Show episode explores new cash-back credit card features and their appeal. We discuss a CNBC article on merchant rewards, highlight a feature 58% of consumers find extremely valuable, and debate the merits of these features versus more cash-back rewards.
Audio
| Nov 28, 2023
Cash is disappearing: The move to digital banking, fast-tracked by the pandemic, created an upheaval regarding the availability of cash—or rather, the lack thereof. Before the pandemic, the percentage of cashless businesses was low. The US was at 8% and the UK notched 10%. Those percentages jumped to 31% and 60% respectively, as of March 2021, per Square.
Article
| Jun 17, 2022
Today’s disruptors: Those wealth management startups look similar to another group of major disruptors: neobanks, which similarly have been pushing digital banking to the next level. Still, incumbent banks aren’t far behind. Goldman Sachs offers digital bank Marcus and JPMorgan offers digital bank Chase.
Article
| Jun 6, 2022
Groups including immigrants, people with disabilities, low-income earners, older consumers, and rural communities may not have access to or the ability to use the technology required for digital banking. Others may not have a bank account at all, instead using branches to cash checks. Small business and commercial customers still heavily rely on branch services.
Report
| Apr 14, 2022
Chairman Martin Gruenberg faces calls for his resignation.
Article
| Nov 22, 2023
The valuations of Revolut and Varo Bank were slashed amid question marks over both neobanks’ bottom lines.
Article
| Mar 7, 2023
Article
| May 23, 2022