Insurers’ profitability is under pressure, and waning penetration in homeowners and auto insurance policies isn’t helping. But renters insurance is a bright spot. Here’s a closer look at what our latest P&C insurance forecasts mean for insurers.
Report
| May 9, 2023
A person with a prior criminal record unrelated to financial services. Community members engaged in regular and repetitive transactions within a susu—their trusted financial community, a popular collective savings practice in African, Caribbean, and some Asian cultures.
Article
| Nov 8, 2023
Article
| Aug 7, 2023
Article
| Nov 8, 2023
On today’s podcast, we are talking about digital account-opening trends, who’s opening bank accounts digitally, and what they want or expect when going through that process. Here’s a look at what we’re talking about this week:
• In our “Headlines” segment, we discuss how in-flight deposits and Gen Z will drive account openings in 2023 and to what extent new account openings are the result of high deposit rates and an incentive-laden environment.
• In “Story by Numbers,” we examine how being able to set up direct deposit when consumers open checking accounts is extremely important and the importance of deposits being protected.
• In “For Argument’s Sake,” we suppose there’s a new US banking regulation requiring all banking products to be applied for and opened online. We debate (nicely) how the industry dynamics would change if everything in banking were digitized and moved online.
Tune in to the conversation with host Rob Rubin, managing principal of financial services consulting at EPAM Systems Alex Jimenez, and our analyst Tiffani Montez.
Audio
| Aug 8, 2023
In an era of instant, interconnected, and always-on communications, nervous customers can quickly become an existential risk to banks. They need a new marketing framework to anticipate and manage a crisis.
Report
| May 4, 2023
Article
| Jul 31, 2023
The definitive guide to finfluencers: The quieter summer news cycle gave us time to do a deep dive into how and why “finfluencers” came into the world, what’s the secret behind their appeal to the TikTok generation, why investment advisors kind of hate them—and what financial services marketing teams can learn from them.
Article
| Aug 4, 2023
Forecasts
| Apr 10, 2023
Source: Insider Intelligence | eMarketer
Forecasts
| Apr 10, 2023
Source: Insider Intelligence | eMarketer
Forecasts
| Apr 10, 2023
Source: Insider Intelligence | eMarketer
A new rule addressing lending discrimination in online banking marks the most significant revision to the Community Reinvestment Act (CRA) in nearly three decades.
Article
| Oct 30, 2023
Chart
| Nov 30, 2023
Source: Insider Intelligence | eMarketer
Forecasts
| Apr 10, 2023
Source: Insider Intelligence | eMarketer
Forecasts
| Apr 10, 2023
Source: Insider Intelligence | eMarketer
Forecasts
| Apr 10, 2023
Source: Insider Intelligence | eMarketer
Retirement account balances are up from 2018, though many still fall behind on their goals and could use help from their banks.
Article
| Nov 6, 2023
It cost Canadian financial services providers $3.78 for every $1 lost to fraud in 2022, up nearly 20% from 2020, per LexisNexis Risk Solutions. An unexpected international transaction often signals fraud, so the faster a bank can notify a customer, the faster they can act to prevent further losses. Overdrafts: The customer overdrafts/their balance drops below zero.
Report
| Apr 4, 2023
Insurtechs that rely heavily on AI have been struggling to stay afloat—let alone disrupt the insurance model—when they lack the data to build better models.
Article
| Oct 27, 2023
This third annual study ranks the seven largest Canadian banks (by domestic asset size) based on their support for 42 emerging mobile banking features, weighted by consumer demand for each feature.
Report
| Apr 4, 2023
Chart
| Nov 27, 2023
Source: Insider Intelligence | eMarketer
Britain is looking forward to its first coronation celebration in 70 years—with street parties, socializing, and an extra bank holiday set to give a welcome lift to retail sales.
Report
| Apr 21, 2023
Chart
| Nov 27, 2023
Source: Insider Intelligence | eMarketer
Chart
| Nov 27, 2023
Source: Insider Intelligence | eMarketer
The news: The Consumer Financial Protection Bureau’s (CFPB’s) proposed Personal Financial Data Rights rule revives an old law that boosts competition in financial services. It gives consumers more control over their financial data and lets them switch banks more easily to take advantage of favorable rates and services. What’s changing?
Article
| Oct 23, 2023