42.4% of US Gen Z banking consumers would consider their proximity to ATMs as a factor before choosing a new bank, while 28.8% would consider their distance to a branch, according to our survey. By contrast, 39.6% would consider the bank’s reputation.
Article
| Dec 20, 2023
Though US regulators tried their best to keep up, they still must address some major gaps in 2024.
Article
| Dec 20, 2023
Groups including immigrants, people with disabilities, low-income earners, older consumers, and rural communities may not have access to or the ability to use the technology required for digital banking. Others may not have a bank account at all, instead using branches to cash checks. Small business and commercial customers still heavily rely on branch services.
Report
| Apr 14, 2022
And their desire for more guidance from financial professionals opens up opportunities for strengthening relationships.
Article
| Dec 18, 2023
The valuations of Revolut and Varo Bank were slashed amid question marks over both neobanks’ bottom lines.
Article
| Mar 7, 2023
Article
| May 23, 2022
Survivors will find new ways to generate revenue while keeping their customer base intact.
Article
| Jul 29, 2022
Article
| May 26, 2022
Article
| May 9, 2022
Starling posts a $44.1M profit as Varo Bank lays off 10% of its staff and plans to restructure.
Article
| Jul 22, 2022
Reducing the need to rely on third-party partners minimizes risk for Stash and creates value if it’s acquired.
Article
| Sep 23, 2022
A PYMNTS report outlines how banks and third-party financial services companies can remove an impediment to winning over consumers’ trust by improving data-consent processes.
Article
| Dec 6, 2021
Disparities in which groups receive these deals led the Consumer Financial Protection Bureau (CFPB) to ask questions about fair lending practices.
Article
| Dec 15, 2023
What the branch means in the age of digital banking. More Chart of the Day:. 9/19 - Top platforms by influencer marketing spending. 9/18 - Temu vs. Amazon, Target, and Walmart. 9/15 - Creator creativity. 9/14 - The fastest-growing industries by digital ad spending. 9/13 - Calling on mcommerce. Note: Credit card and loan accounts are excluded.
Article
| Sep 19, 2023
JPMorgan, Bank of America, and Nationwide have committed to maintaining or expanding their in-person presence even as competitors close brick-and-mortar outposts.
Article
| Dec 13, 2023
On today’s podcast episode, we talk about our latest report that looks at new features being offered by the top cash-back credit cards and how much consumers value them.
• In our “Headlines” segment, we break down a recent CNBC article about some of the limited-time merchant rewards the major credit cards are offering.
• In “Story by Numbers,” we discuss the Insider Intelligence emerging features benchmark that identified 49 novel qualities and carefully reviewed the feature sets of 10 popular no-fee cash-back credit cards. We also talk about free security features that customers value the most.
• In “For Argument’s Sake,” our host Rob Rubin has a difficult time staying true to his position (Credit card features are so tempting!) as he debates why consumers feel certain credit card features are valuable and that they would forgo most of them for more rewards.
Listen to the podcast with Rob Rubin and our analyst David Morris.
Audio
| Dec 12, 2023
Its hypersegmented approach, specifically targeted at immigrants, is actually similar to broader US consumer preferences: A new survey from Citizens shows that while 90% of individual respondents use digital banking, 63% would rather conduct certain activities in person.
Article
| Dec 8, 2021
When shown a variety of security features, neobank users were more than twice as likely as incumbent bank users to say none of the features would make them feel more secure when using digital banking. We see a trend of neobanks and fintechs leaning on a banking license to earn—or rather buy—that trust. Here we look at three different digital players’ pursuit of a banking license. Why get a license?
Article
| Sep 21, 2022
The big takeaway: ComplyAdvantage highlights a significant problem for digital banking players: They may want to act fast, but they can’t treat their legal obligations as lower priorities. This tension is also on the minds of financial services professionals.
Article
| Nov 18, 2021
After facing regulatory scrutiny for some major missteps, it plans to focus on other areas of business—and that’s one less lender in the shrinking student loan market.
Article
| Dec 8, 2023
Insider Intelligence’s forecast estimates a 62% decrease in new neobank account openings, and a 44.6% drop in all digital account openings.
Article
| Oct 27, 2022
Open banking eliminates many of A2A payments’ pain points, making them an even more attractive option for merchants.
Article
| Apr 14, 2022
GoCardless and Clear Books launched open banking-powered payment solutions that can help speed up the payment process and minimize card fees.
Article
| Jun 22, 2022
Steve Smith talked with Insider Intelligence about how social media companies can build financial trust and what open banking can do for web3.
Article
| Feb 4, 2022
Green Dot strikes open banking deal with Plaid: Green Dot’s neobank customers gain data-sharing capabilities for 6,000-plus outside apps. Are its banking as a service (BaaS) clients next?
Article
| Mar 16, 2022