Ecommerce adoption slows: While Amazon, like other online retailers, benefited from the shift to ecommerce during the early pandemic, the company has been forced to adjust as consumers swing back to in-store shopping. Amazon’s online sales fell 4% YoY in Q2, while sales at physical stores grew 12%.
Article
| Jul 29, 2022
Physical retail must adapt to intensifying competition from ecommerce. Every physical retail incumbent feeling heat from Amazon recognizes the need to better compete with digital’s informational and convenience advantages. But they must do so without losing the experiential edge offered by brick-and-mortar.
Article
| Aug 11, 2023
This year, we forecast US holiday retail sales to hit a record $1.147 trillion with 81.6% of that coming from in-store shopping. Increasing the availability of BNPL in stores via retail partnerships will be critical to getting providers in on the return to in-person shopping during the peak holiday season.
Article
| Dec 16, 2021
Sales during the final two weeks of the season will concentrate at brick-and-mortar via in-store shopping and click-and-collect orders. Ecommerce delivery will see a considerable drop-off after mid-December as shoppers worry about receiving holiday orders in time. And with Christmas Eve falling on a Saturday, brick-and-mortar will also get a last-minute boost from procrastinators.
Report
| Oct 17, 2022
However, I don't think that in its current form its services are really comprehensive enough to actually steal members away from Prime, but it doesn't necessarily mean that Walmart Plus can't function on its own to really strengthen loyalty with the brand, particularly for moving its in-store shoppers to spend more online with Walmart rather than have their core in-store shoppers go to other competitors
Audio
| May 31, 2023
So inventory, for sure, probably the most important part of in-store shopping. What is another frustration in the in-store shopping experience? Suzy Davidkhanian:. So I think this might be for younger folks than for older folks, and I'm going to throw myself into that younger folk category, at least for this example.
Audio
| Feb 28, 2023
With students heading back to school, how is the sales season shaping up? We’ve compiled five charts on the 2023 back-to-school shopping season. When and where are consumers shopping and how are they looking to save?
Article
| Aug 4, 2023
Physical retail still has an important role to play, though, with some digital-only players beginning to see reduced demand now that in-store shopping has resumed. We have identified five key trends that retailers should act on now if they want to remain relevant and thrive post-pandemic. While each trend is important, there’s a hierarchy of relevance and immediacy.
Article
| Nov 24, 2021
Given the resilience of in-store shopping, ecommerce’s rise to dominance will take longer than expected. And the impending death of brick-and-mortar has likely been greatly exaggerated. Spotlight on Total Retail: Brick-and-Mortar Returns with a Vengeance.
Report
| Feb 2, 2022
This year, less than 20% of US adults across all age demographics will purchase a product as planned if they are met with dynamic pricing of products in-store or online, per CivicScience.
Article
| Jul 31, 2023
A new set of digital winners is emerging amid the market turmoil of 2022. Using our forecasts, we showcase how ecommerce, social media, fintech, and more are being transformed.
Report
| Sep 8, 2022
Consumers are feeling increasingly uneasy about the economic future. Despite a strong US job market, inflation and a potential recession remain top of mind for many. How are consumers adapting to this uncertain economic climate?
Report
| Sep 15, 2022
From improving in-store inclusivity to taking advantage of Bed Bath & Beyond’s closure, here are three examples of how back-to-school’s biggest players are delivering value through discounts and enhanced shopping experiences.
Article
| Jul 27, 2023
Most consumers use online marketplaces to find products, but the number who are browsing in-store or on social media is growing. Retailer websites are where customers go for product research. And when it comes to purchasing, price and delivery options are the most important factors.
Article
| Jul 21, 2023
Chart
| Aug 30, 2023
Source: Bizrate Insights; Insider Intelligence
And that, in turn, is reflective of how China’s rolling COVID-19 restrictions have affected in-store shopping. China’s days of strong retail growth may be ending, but its total base is so large that every product category is producing huge dollar figures. Two product categories in China—auto/auto parts and food and beverage—will cross the $1 trillion mark by themselves this year.
Report
| Jul 29, 2022
2022 will be another tricky year as retailers navigate a new set of challenges, including sustained inflation and inventory planning troubles. Total retail sales growth will slow across channels before returning to pre-pandemic levels next year.
Report
| Jul 26, 2022
What sets them apart: Both Costco and Sam’s Club have large member bases, but they are known more for in-store shopping than for online delivery. Delivery Services. Key players: Instacart Express, DoorDash DashPass, Uber One, Shipt. Common feature: Free delivery from third-party partners.
Report
| May 19, 2022
Macy's is also now serving contextually targeted ads to in-store shoppers, and advertisers can already buy placements on 170,000 digital screens across Walmart's nearly 5,000 US stores.
Audio
| Aug 11, 2023
Next, providers will focus on developing hybrid solutions that support in-store shoppers tethered to their devices, like price comparison tools or fitting room technology. Payment providers will also build shopping-focused offerings they can sell to merchants looking to enhance consumers’ retail experience.
Report
| Feb 8, 2022
Chart
| Aug 24, 2023
Source: Insider Intelligence; Toluna Start
Rounding up news from the last days of 2021: The news cycle didn’t stop over the holidays. These are some of the most notable stories from the last two weeks.
Article
| Jan 4, 2022
The ability to call/message in-store shoppers, leave direct instructions, and select substitutions were all in high demand. Features that zero in on convenience and personalization—particularly those that allow customers to easily reorder—should be basic offerings for all digital grocers.
Report
| Mar 31, 2022
This group still watches more TV than younger generations, prefers in-store shopping experiences, and uses social media less than younger generations. But they’ve become much more interested in digital devices and platforms over the past decade.
Report
| Mar 22, 2022
Hispanic buying power in the US has skyrocketed since 2010, rising from $1 trillion to a projected $2.8 trillion by 2026. Retailers and brands need to understand the cohort’s economic profile and shopping habits—particularly as they aim to capture younger generations of digital natives.
Article
| May 19, 2023