On today’s episode, we discuss the Fed raising interest rates and how that is impacting fintech lenders. In our “Headlines” segment, we discuss recent developments in fintech and buy now, pay later (BNPL). In “Story by Numbers,” we select two numbers that tell a story about the challenges neobank lenders are facing and two numbers about their untapped opportunities. And in “Pretend CEO,” host Rob Rubin challenges Ahon Sarkar, general manager of Helix by Q2, to pretend he’s the newly hired CEO of a monoline BNPL company. Tune in to the discussion with Rob Rubin and Ahon Sarkar.
Audio
| Nov 7, 2022
On today's episode, we discuss what impacts customers’ trust in their banks. Using examples from Insider Intelligence's benchmark study, we dive deep in our “Story by Numbers” segment to demonstrate the power of fostering trust. In a new segment called “The Rankings,” we talk about where incumbent banks and neobanks rank in the digital benchmark and why. Join the discussion with host Rob Rubin and our analyst Tiffani Montez.
Audio
| Nov 21, 2022
On today's episode, we discuss why Net Promoter Score (NPS) usage isn't translating into a better customer experience for many, how to use it effectively, and tactics for dealing with angry customers. "In Other News," we talk about how neobanks can use customer service to stand out from the crowd and the significance of Target adding coffee pickup and returns to its curbside service. Tune in to the discussion with our analyst Patty Soltis.
Audio
| Jul 7, 2022
JPMorgan bumps up against high fintech valuations, tight talent market: The banking giant’s strategy to maintain its competitive standing against fellow incumbents and neobanks in consumer-facing financial products is under pressure.
Article
| Nov 15, 2021
On this special bonus episode of "The Banking & Payments Show," we take a step back from the Silicon Valley Bank debacle to explore what’s on the horizon for the banking industry. In our "Trouble and Opportunity" segment, we examine the lasting effects from the banking failure (e.g., more regulation) and consider the trends that may arise from this crisis (e.g., more neobanks). Tune in to the conversation between host Rob Rubin and our analyst Tiffani Montez to hear what the path forward will be after the meltdown.
Audio
| Mar 27, 2023
The neobank will refund customer deposits and return its banking license, adding another headstone to the Australian neobank graveyard.
Article
| Jun 30, 2022
EU fintech and bank tech budgets rose in 2021, but evolving open banking legislation and user experience enhancements will demand further spending in 2022.
Article
| Dec 7, 2021
UK consumers and businesses are using planning tools to manage costs, but not all know how opening banking can help.
Article
| Nov 1, 2022
The neobank is reportedly on the verge of a $100M raise ahead of a planned IPO.
Article
| Oct 6, 2022
For current members, the credit union uses internal venues like email and digital banking. For nonmembers, it uses digital display and social media for prospects within a five-mile radius. Social media activities: Facebook best matches its demographic. This year, it set a goal of hitting 20,000 followers. Next year, it plans to expand its efforts to TikTok and Instagram.
Article
| Sep 20, 2023
Chart
| Dec 19, 2023
Source: EMARKETER
Buy now, pay later (BNPL) payment value will rise 14.8% annually from 2023 through 2027, as BNPL fintech leaders adapt to a maturing market by diversifying product offerings and harnessing demographic trends.
Report
| Aug 8, 2023
On today’s podcast episode, we discuss the future of the bank branch.
• In our “Headlines” segment, we chat about why banks are closing so many branches and how consumers want more digital experiences.
• In “Story by Numbers,” we explain what Curinos defines as branch share and why it used to account for more primary new accounts than it does today. We also discuss the value of closing a branch in order to save operating expenses in a low-rate versus high-rate environment.
• In “Pretend CEO,” we look at regional banks and their deposit portfolios in a high-rate environment.
Listen to the discussion with host Rob Rubin and Curinos director Andrew Hovet.
Audio
| Nov 14, 2023
Chart
| Jul 1, 2023
Source: Insider Intelligence | eMarketer
The FTX founder will face the consequences of his illegal crypto dealings—but how does publicity around the trial affect the financial services industry?
Article
| Nov 13, 2023
Chart
| Dec 12, 2023
Source: KPMG
Payments volume grew 17% YoY in Q2 despite leaving a major market. Visa is focusing growth ambitions on new tech like open banking.
Article
| Apr 28, 2022
Article
| Nov 8, 2023
Banks that abruptly close customer accounts without clear explanations lose business and trust in their brands.
Article
| Nov 8, 2023
Chart
| Jun 1, 2023
Source: Insider Intelligence | eMarketer
Retirement account balances are up from 2018, though many still fall behind on their goals and could use help from their banks.
Article
| Nov 6, 2023
Since MPs pointed out incumbents’ failure to pass along higher interest rates to customers, at least 4 neobanks have upped their rates.
Article
| Feb 21, 2023
We tease the most in-demand emerging mobile banking features neobanks can offer to can offer to monetize users from our UK Neobank Emerging Features Benchmark 2021 report.
Article
| Oct 27, 2021
UK banks can capitalize on removal of open-banking friction: The Financial Conduct Authority’s repeal of the 90-day re-authentication mandate for users—plus an upcoming rollout of convenient repeat payments—will help banks enhance the customer experience.
Article
| Dec 1, 2021
We comb through Nubank’s Q3 earnings and summarize what they mean for neobanks and Latin American fintech.
Article
| Nov 17, 2022